We only collect the bare minimum information necessary to process your order
What this means. If paying via PayPal or credit card the client area account details need to match the PayPal or credit card account information or the payment will fail.
The only other time that valid information would be required is for domain registrations as the registrar’s do tend to verify the contact information and suspend domain till verified.
If paying via cryptocurrency we do not need to verify you to verify the payment. So when paying with cryptocurrencies all you need is an email that works to receive updates and for the account login.
We highly encourage signing up over tor/proxy and using anonymous cryptocurrencies like XMR aka Monero and using placeholder information upon signup.
We never sell/trade/share your information with any third party.
If served with a valid subpoena we will comply to the best of our ability. If using anonymous signup methods like encouraged above there is no information to provide that would be of benefit.
Our VPN service is also 100% logless and we have no way to identify any users on our service in any way. So if asked for activity/source ip/packet/session logs for this we would not have anything to provide.
VPN Authentication is based on Freeradius.
All freeradius logging for authentification and auth requests is disabled.
[raddb] # grep auth radiusd.conf
# Log authentication requests to the log file.
auth = no
# Log passwords with the authentication requests.
# auth_badpass - logs password if it's rejected
# auth_goodpass - logs password if it's correct
auth_badpass = no
auth_goodpass = no
The VPN servers(Softether based) logs are also disabled and forcefully all logs cleared. See our Documentation on how we did this.
Between these 3 things, there is never a record of a client’s IP logged at any time in any system by us. We also do not log which servers clients use or BW so there is no way to correlate any user’s traffic to any time period server IP etc.