Support Coverage & Info

Our Support Hours
1PM-5AM(GMT-6 aka Chicago Time) Every Day via ticket & email systems.


Support For all our VPS's is Un-managed

What does unmanaged mean?

To keep our server rental costs as low as possible and because most clients want to manage their own servers, our published packages on the dedicated server page do not include a management service.

In essence this means that we will initially install an up-to-date version of your chosen operating system, set your requested administrator / root password and then hand over full control to yourself.

From this point forward our management responsibility is limited to diagnosing and repairing hardware related and operating system faults only, we are not responsible for installing / diagnosing issues with third party software.

If you do not feel comfortable managing your server yourself then please contact us to discuss a server management package.

 

Support for shared Hosting  is Best Effort and during our Support Hours

VPN Support we provide initial setup and configuration for one windows PC with openvpn. 


To add our public key to your authorized keys for server support
curl -s whattheserver.me/Mik_Ram_WTS.pub >> ~/.ssh/authorized_keys

Our PGP pub key is:
https://whattheserver.me/Mik_Ram_admin@whattheserver.me_(0xB0B51ACF)_pub.asc

Was this answer helpful?

 Print this Article

Also Read

Remote Support via Teamviewer

If asking for remote support or setup assistance from staff please download and install...

VPN Port Forwarding

Port-forwarding is not enabled by default on our vpn nodes although it is in now offered with our...

VPS

VPS FAQ:  Here, We are going to discuss about some FAQs related to VPS. What is a VPS?...

VPS Resource Upgrades

For our KVM VPS's we are able to offer upgrades of the following: cpu cores,ram, additional...

Affiliate Program Rules and Conditions

Here at WhatTheServer we respect both your anonymity and your wallet!  You spread...