Support Coverage & Info
Our Support Hours
1PM-5AM(GMT-6 aka Chicago Time) Every Day via ticket & email systems.
Support For all our VPS's is Un-managed
What does unmanaged mean?
To keep our server rental costs as low as possible and because most clients want to manage their own servers, our published packages on the dedicated server page do not include a management service.
In essence this means that we will initially install an up-to-date version of your chosen operating system, set your requested administrator / root password and then hand over full control to yourself.
From this point forward our management responsibility is limited to diagnosing and repairing hardware related and operating system faults only, we are not responsible for installing / diagnosing issues with third party software.
If you do not feel comfortable managing your server yourself then please contact us to discuss a server management package.
Support for shared Hosting is Best Effort and during our Support Hours
VPN Support we provide initial setup and configuration for one windows PC with openvpn.
To add our public key to your authorized keys for server support
curl -s whattheserver.me/Mik_Ram_WTS.pub >> ~/.ssh/authorized_keys
Our PGP pub key is:
Was this answer helpful?
What does unmanaged mean? To keep our server rental costs as low as possible and because most...
If your a shared hosting customer and you all of sudden can no longer access cpanel. This is...
If asking for remote support or setup assistance from staff please download and install...
Please note that your KVM VPS requires an OS install before you will be able to use ssh or...
For our KVM VPS's we are able to offer upgrades of the following: cpu cores,ram, additional...